Consumer Zhang went to the store to buy 140 square meters of a brand of solid wood flooring at a total price of 120,000 yuan. At that time, the dealer told him that the floor was treated with high temperature, environmental protection, wear resistance and no deformation, especially suitable for the humid climate in coastal areas. And laying the floor heating, the ship's ship board is made of this kind of wood, Zhang and the object can not help but heart, but still worried about the floor heating in the home may cause deformation of the floor, the dealer sees the name, it is marked on the invoice "by All responsibility for the floor heating is the responsibility of the supplier." In September, the worker went to Zhang’s home to install the floor. Zhang found that there was a lot of narrow and narrow irregular plates on the floor. At that time, he asked for a replacement. The dealer said, “This is the result of high temperature treatment. The reason why the floor heating will be good is to smash the past. Shortly after the floor was laid, there was a phenomenon of two heads. The jargon was called “tilesâ€. Due to the large area, the doors of the house could not be opened and closed normally. In addition, the gap between the plates and the plates was also larger and wider. At 2mm, Zhang believes that the propaganda of the dealer does not match the actual situation, and caused great trouble and inconvenience to his life. He asked the dealer to double the payment, and the dealer said that his product meets the national standard and there is no reason to compensate. There is a problem that can only be repaired. Zhang was helpless and complained to the Zhifu District Consumers Association on the eve of 3.15 in 2008.
After receiving the complaint, the Consumers Association launched an investigation and finally confirmed that Zhang was true, but the dealer denied that his behavior was to deceive the consumer. He believed that his propaganda and description of the product was objective and true, and there was no exaggeration. The floor is affected by humidity and temperature changes. It is precisely because of the nature of the solid wood flooring material that all of the material flooring may be in this situation. Consumers should have such common sense and the expected value should not be too high. Moreover, dealers repeatedly stressed that unless the quality supervision department determines that its products have problems, it is unreasonable to require returns and compensation. Consumers Association believes that according to the national "elimination of the law", businesses are obliged to give a true description of the product performance to consumers, which should include the superiority of the product, but also the possible adverse consequences of using the product. In this incident, the dealers did not inform consumers that the floor of such materials has a high probability of change during use, but instead focused on promoting the stability of their products, so that consumers have produced Higher expectations do have suspicions that mislead consumers and require primary responsibility. In the end, after more than ten days of repeated mediation, the dealer finally agreed to return the goods to the consumers in full, and gave 3,000 yuan in compensation. Zhang said that he was quite satisfied with the result.
In this regard, Consumers Association has reviewed the relevant information of the China Consumers Association, reminding consumers that the following issues should be noted when purchasing floor heating floors:
First, the wooden floor for ground heating must be matched with the floor heating system, and most solid wood floors are not suitable. At present, there are many products suitable for floor heating in impregnated paper laminated wood flooring (commonly known as laminate flooring) and solid wood composite flooring (including three-layer solid wood composite flooring and multi-layer solid wood composite flooring). Only a small part of solid wood flooring is specially The treated product is suitable for use in a floor heating system. Consumers should distinguish between purchases. In order to prevent disputes after mis-purchase, consumers can ask the operators to label the contents of “wooden floors for heating†on the contract.
Second, the main indicators of the floor heating wooden floor include heat dimensional stability (shrinkage), moisture dimensional stability (expansion rate), surface moisture and heat resistance, surface crack resistance, surface heat and cold cycle, thermal conductivity. The product packaging should be marked with the manufacturer's name, address, product name, production date, trademark, specification model, category, material type, grade, formaldehyde release limit mark, surface wear type, quantity and moisture, sunscreen, etc. When consumers purchase, they have the right to ask the manufacturers to show the performance indicators of the products, so that consumers can compare them and buy them according to actual needs. For thinner floors, the heat conductivity will be higher, and children should consider it. Formaldehyde release limit indicator.
Third, pay attention to cost performance. Under normal circumstances, the choice of parquet and laminate flooring is large. The quality of solid wood composite flooring and laminate flooring produced by large brands and large-scale enterprises is more guaranteed.
Fourth, "three points rely on products, seven points are installed." The relevant national installation standards have been implemented, and the installers should be specially trained and certified to work.
5. The installation and use of wooden floors for ground heating should follow the “lawâ€. Experts suggest that the indoor temperature should not be too low when installing the wooden floor for heating, the ground should be kept dry, the water content should be less than 10%, and the temperature of the cement floor should not exceed 55 degrees Celsius when heating. After the floor covering of the sizing pavement is cured for 24 hours, it should be used after the paving is completed. When the floor heating system is started, the temperature should be slowly raised and lowered. The recommended speed is 1 degree Celsius per hour to prevent the floor from cracking. It is recommended that the floor surface temperature not exceed 27 degrees Celsius. When paving the floor, the concrete floor avoids damage to the floor heating system with nails.
Six, after-sales service should pay attention. When there is a problem in the floor heating system, the floor should be re-processed. At this time, the advantages of mainstream products of brand enterprises and large-scale enterprises will become more obvious. Therefore, good after-sales service can make consumers feel at ease and consumption is guaranteed.
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