The “Fuzhidao†furniture produced by Guangdong Shenzhen Dafuhao Industrial Development Co., Ltd. is famous for its “quality gate†event as early as 2010. Fuzhidao Furniture was found to be unsatisfactory in terms of "mechanical properties". According to experts, furniture with unsatisfactory mechanical properties is either material-cutting or low-priced accessories such as springs and bandages.
Consumer complaints, Fuzhidao furniture ventilated for three months still scented.
The reporter learned that some consumers have reported that they have spent more than 10 million purchases of Fuzhidao furniture, including two bedrooms in the bedroom, bedside tables and furniture in the living room dining room. It has been more than three months now, but the room is still closed. A pungent smell. The master bedroom tastes bigger than the second bedroom and is the reason for the big bed. If you open the window and ventilate it for a while, you will not smell it, but if you close the door and window for a while, the taste will be very strong, and you have not dared to live in the master bedroom. Every morning, I got up and dried my throat, and now I don’t know how to do it every day. I want to vomit.
In this case, the reporter interviewed the relevant departments, informed sources pointed out that this situation is likely to be caused by excessive formaldehyde content in the furniture. The plates or adhesives in the furniture manufacturing process may release harmful substances such as formaldehyde. A pungent odor indicates that the formaldehyde exceeds the standard.
Fuzhidao after-sales service is not in place, the compensation problem is not resolved
For consumers who have purchased quality problems with Fuzhidao furniture, the reporter conducted further follow-up investigations and found that many consumers are not satisfied with the after-sales of Fuzhidao.
Mr. Wang told reporters that after purchasing Fuzhidao furniture, he had called the after-sales service because of the long-term smell of furniture. After a few days, the after-sales staff finally came to the door. But what Mr. Wang did not expect was that the after-sales of Fuzhidao said that the furniture had no taste, and it was suspected that it was a problem of flooring, wallpaper, and paint. This made Mr. Wang not fight one place. When the return was made, the person in charge of Fuzhi Island said that it was not the quality of the furniture and refused to return it.
Quality problems cannot be avoided, and consumers are responsible
As of the time of publication, many consumers still reported to reporters that Fuzhidao did not give a satisfactory answer to the furniture with quality problems. Furniture is closely connected with people's daily life. Once there are problems such as quality problems and excessive formaldehyde, the damage caused to consumers is irreversible. Well-known figures in the industry said that after the product quality problems, we must deal with it seriously, give the consumer a reply in the first time, and take the responsibility instead of playing Tai Chi. The blind avoidance problem can only make consumers abandon the brand, and the result is fatal to the enterprise.
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