In order to enjoy the "preferential" full purchase of furniture "private orders", the rights have become passive

Chinese consumers reported on the eve of the National Day, Mr. Yu paid 4,500 yuan in a furniture store in Hefei, Anhui. Near the delivery time, the store owner could not contact, and the store also withdrew from the store.

According to Mr. Yu, his new house is currently undergoing renovation and needs to purchase a master bedroom. To this end, he and his wife have been buying at major furniture stores in Hefei. On September 30, they came to a furniture store in Yaohai District of Hefei City and took a fancy to the solid wood bed of a furniture store in the store. "After bargaining, we decided to pay a deposit of 500 yuan, and then pay the balance after delivery." Mr. Yu said that the clerk tried to persuade them to pay the full amount, saying that they can enjoy more preferential activities. Mr. could not help persuading and paid off the full amount of 4,500 yuan.

According to the agreement, October 7 is the day of delivery, but there is no news until noon. Mr. Yu has been unable to connect to the owner. To this end, Mr. Yu came to the furniture store again that afternoon, only to find that the store has been withdrawn, leaving a mess.

After paying the money but not getting the goods, Mr. Yu was anxious. Early the next morning, he found a furniture store. “The store told us that they didn’t know why the store suddenly closed.” Mr. Yu said that the store refused to be responsible for the loss of the consumer because the transaction did not pass their account.

Insiders pointed out that the furniture store owner rented the storefront or counter inside the furniture store and used the brand promotion and influence management of the furniture store. Consumers entering the furniture store are responsible for the trust of the store to control risk, and can also enjoy double protection.

According to the relevant provisions of the Consumer Law, if the business behavior of the lessee damages the legitimate rights and interests of consumers, the consumer may claim compensation from the lessee. After the expiration of the counter lease, if the renter can be found, he can directly claim compensation from the renter. If the renter is unclear after his departure, or if he is inconvenienced, the consumer can also claim compensation from the lessor of the counter.

However, legal persons also pointed out that if Mr. Yu did not go through the store at the time of payment, it would be a private transaction, which is commonly known as “private order” in the industry. Such behavior would be very passive in defending rights. The lawyer suggested that Mr. Yu can negotiate with the store first and complain to the Consumers Association if there is no result. If the store behavior is suspected of fraud, Mr. Yu should promptly report to the police. (Hong Yi)