Ms. Fan bought a set of furniture for 6,000 yuan in a national chain of furniture and building materials store in Baotou City, but at the time she directly handed over the money to the brand merchants, and did not hand it over to the cashier of the furniture building mall. After delaying the delivery of the merchant, she discovered that the brand merchant had closed down and pulled out of the mall.
Due to the lack of attention to the “payment pathâ€, many consumers did not pay the money to the total cashier designated by the mall when shopping in the building materials city, furniture city, home appliance mall, large-scale integrated shopping mall, etc. The brand merchants who have settled in the mall are even handed over to the promoters. Once the merchants “run the roadâ€, they are caught in the dilemma of defending their rights because they cannot find the main business.
A few days ago, the Consumer Appeal Reporting Center analyzed the consumer complaints in the recent period and found that consumers did not pay attention to the “payment path†during the consumption process, which caused their own rights and interests to be damaged. Ms. Fan bought a set of furniture for 6,000 yuan in a national chain of furniture and building materials store. But at the time, she directly handed over the money to the brand merchants, and did not hand it over to the cashier of the furniture building mall. After waiting for the merchant to deliver, she discovered that the brand merchant had closed down and pulled out of the mall. After searching, the furniture and building materials store did not have any payment records and contract records of Ms. Fan. Ms. Fan’s hands only had the name and collection chapter of the brand merchant. The same consumers who also encountered the brand business running, because the money was handed over to the furniture building mall, has long received the mall's refund and corresponding compensation. However, Ms. Fan was caught in the dilemma of defending her rights because she could not find the main business.
In response to the above situation, the staff of the Consumer Complaint Reporting Center reminded the public that when shopping, they must understand the contract management and payment methods of the mall, sign contracts with the mall and pay fees to obtain more consumer protection.
“First of all, the mall is relatively strong in terms of strength and the ability to take risks is stronger. In addition, the mall will urge the settled merchants to perform the contract and play a supervisory role, while also playing a similar third-party payment platform. The role of capital guarantee. At present, many large building materials city, furniture city, and home appliance city have relatively complete customer service systems, and there are similar protection measures for consumers' rights, such as 'first payment'. If the consumer encounters the business, the contract is not fulfilled. Or, in the case of goods in the "three guarantees" period, when the merchants are removed from the cabinet, they can directly ask the mall to bear the corresponding responsibilities, and do not have to worry about the situation of the settled merchants and the whereabouts like Ms. Fan." The staff suggested.
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